Where do I track it? Placed order 11-29-13, charaged price of tickets 11-29-13, anticipated receiving tickets no later than 6-4-14 for program presented 6-7-14. Since I work in a related industry, I know tracking an email is possible with HTML email and a tracking pixel, StubHubs emails to me are plain text and do not contain a tracking pixel. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Why dont you tell us the total price before we start the process of making a purchase? You will be connected with a support representative who will help you identify the progress of your order. I will forward the two order confirmation emails that I did receive from StubHub about this purchase as well. different seats to be able to view home plate area and enjoy the game. I have been calling you, desiring tickets to the Alabama/USC game to be played in Dallas on 9-3-16. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Im writing this e-mail to tell our story and inform you what we went through with StubHub. This is not the first time I have bought concert tickets from you. You should also check if you bought your tickets as a guest. At this point, we decide to go out and I would call StubHub on Sunday when they are open. Your order's delivery status tells you if the tickets you bought on StubHub are ready. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. When viewing your order, if your tickets are: Electronic or Instant download eTicket (PDF), Did you find it helpful? View the, Yes. 13. Apparently those tickets had been for a prior concert there,Justin Timberlake. I called StubHub through their customer line (866 STUBHUB) only to find that their customer service closes at 7PM PT on weekends. Stub Hub charged us $363.04 for very good seats. Ordered and received 4 tickets for the Bulls Bucks game today (4/25/15) for my son, his 2 friends and his dad. Q: How much does it cost to use StubHub? I have received all other tickets but my last two When we arrived, our seats were $40 seats on folding chairs making a PROFIT for StubHub of $203.04. Dont send any financial email to this email address, but you should include your order number if youre asking a question about your order. I went to see the Harlem Globetrotters on Sunday, Feb 25, 18. As of 6-6-14 no tickets or notification regarding said tickets. I responded, Yes. You can also visit StubHub's help center to ask a question or to read more about a particular topic. A refund wouldnt have done anything to make up for travel,lodging,wasted vacation time and missing something important to us. You won't be able to track your order until it has been confirmed. If you have any questions, feel free to contact StubHub by email or phone. I knew something bad was up. Simply put youre better off selling your tickets outside the stadium than trying to deal with this institution. We are changing the way you register and sign-in to the StubHub Community. I proceed to ask him on how StubHub would know that I received them if he couldnt check my inbox directly. Whoops! If you have a specific price range in mind, need a specific number of tickets, or both, you can use the price slider and 'Quantity' drop-down menu below the event name to see only those available tickets that match your criteria. Ultimately she succeeded. Use of this website signifies your agreement to our. She had been watching to see when she was touring for a year. If you don't need to speak directly with an agent, you may seek support through their email or the help desk. She said they cannot do so. Due to the death of my mother in law, my husband and I are unable to use our tickets for the NCAA east regional games this weekend. There are many: It's not available for g. Lindsay is the author of this solution article. So, PLEASE, can you start printing on the prepaid parking passes the directions to the correct garage, street entrance, etc? Or should I go through Vivid Seats? I tell him that just because Stubhub sends something doesnt mean that they were delivered and/or received. When the system first starts talking press 0, then press 0 when she asks about your phone number. No. One customer service rep told me the tickets were sold and no longer available but 2 days later I still see them. I explained the situation, and he again looks up my information says that the tickets were delivered at 8PM on Friday, March 13th. StubHub, Inc. 199 Fremont St. Ste. Very worried as i am yet to reieve one direction tickets for the 31 may. Row 17. And if you spot any issues with our What Do I Do If I'm Missing My Stubhub Order? I have sold a lot of tickets on your sight, I had slipknot tickets for sale in Seattle area, they disappeared completely there is no sign of them sold deleted transfered or removed I have emailed several times to resolve this please contact me ASAP, I sold a ticket on Stubhub and would like a check sent to me as payment, Have chatted with customer service on your site and was told a customer service manager would call me back, Called back 4 days later You can adjust your ticket prices to reflect marketplace value at any time. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, or contest winners. If your tickets are; You will receive an email with instructions that may help you get your ticket. I was not informed of this obstructed view and certainly would have purchased was put on hold for 15 min and waited Use of this website signifies your agreement to our, / No confirmation email when I bought tickets. I could of got tickets through Ticketmaster and would have taken 2 minutes to get my tickets on will call. I will advise other ticket sellers not to use their service. administrator. I want to delete my account and all my information and there is no way. You may have to wait up to one hour. I am also looking for any advice you might have on the matter. Q: What are the benefits to buying tickets on StubHub? He came back and informed us we had been involved in ticket fraud. In rare cases, it may take up to an hour. Can I track my StubHub order online? From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. appears to be no rational reason for the disparity in treatment and compensation! ($289.15) Buyer beware. Tell Us What You Think! I am very dissatisfied with Stubhub. Our code just hiccuped. I made the wrong assumption that the tickets were attached to this email. Stubhub shows you how your tickets are going to be delivered and when you will get them. I sold tickets purchased and sold through StubHub International in November, 2017 and still have not been paid despite numerous emails, chat line conversations and phone calls. The tickets still hadnt arrived the day of the concert, and armed with only a confirmation email in hand, Vinay was turned away from the venue. Linda Pettigrew. I am now out $534.70 and with what seems very little recourse. So Friday passed and my mind was at ease. Poor treatment. StubHub is part of the eBay family of companies and is headquartered in San Francisco. If you bought tickets but didn't get an order confirmation email we recommend: Still don't see your order after checking these places? Thank you, SO FRUSTRATING!!!! Help, StubHub Never Delivered MyTickets! Help us improve this article with your feedback. I was there 40 minutes early. guide, please let us know by sending us feedback. I have a discount code, but was told a gift card is considered a discount and I cannot use the discount code. See your past orders from the last 12 months as a registered user. Remember, you need to print these tickets. Check the, Based on our records, StubHub does not currently offer loyalty programs. I got an email back saying tickets would be sent, and the date of Friday concert was in 2019? I purchased a ticket to the Jags/Pats playoff game in Jan 2018. Our code just hiccuped. If you do not get your Stubhub as expected, you may seek support from their support team. Hundreds of stub hub customers not very happy. We purchased the tickets and were able to watch the show. Our free information and tools is powered by you, the customer. StubHub provides a safe and secure environment to buy and sell tickets, excellent customer service, 7 days a week, and StubHub'sFanProtectTMguarantee. Sorry we couldn't be helpful. Wanted to re-log and buy again, but dont need 6 tickets. The order number in your email is the StubHub order number and has nothing to do with the order number on the tickets as that corresponds to the order number the seller received when he/she bought the tickets on Ticketmaster or elsewhere. Don't show them on your phone. Review your order's ticket type and what its current status means (below), It can take up to 1 hour until they're ready. Called StubHub to find out that my order was cancelled 4-27-14, however, I was never notified of the cancellation. Sofia the supervisor could not have been less helpful. Q: What is StubHub'sFanProtectTMguarantee? It looks like portions of our site are being blocked! Most ticketing companies offer separate phone lines for customer service and new sales. The TV camera was right next to us and completely obstructed the view of home plate, batter, umpire, or any action. You may fail to find it if you have more than one Stubhub account. The refund amount is $93.54. Buy your tickets on StubHub(link) Use of this website signifies your agreement to our, / Order tracking number says "Delivery Exception". Did you find it helpful? 12 Oct 15 THEATRE TICKET FIN CD 1260 DEB 276.95 all in all they taken 55 poundand i cant rmember giving them permition to do so i must have as the must have had my details all id like was a refund to maybe help with my husbands funeral as i have nothing at akk since this has happened please ill look for ward to hearing from you x, hi i baught 2 tickets from theater tickets ltd for 55 pounds for both iv just lost my husband and wont be going to the concvert please can you help me as iv now found out thar theater tickets work with you now and you have got a very good reputation in this kind of thing i dont want to go om now writing as im getting upset but without my husband i just cant go to the event i hope you can help me im looking fortward to hearing from you in the near future thankyou cheryl miller 01445402454. She bought the tickets in October and was told she would receive the tickets in January. Absolutely befuddled and stunned that a company with this customer service has grown to the conglomerate it is today. My Credit Card has been charged, and the concert wont be until November 2019? Click on the option 'Get Tickets' to view them. Please. Dont know what has become of tickets and concert is tomorrow night. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Friendly and determined to discover what had happened to my ticket. I am trying to purchase tickets and keep getting this error code: Well, that was unexpected. StubHub offers ticket sellers and fans an innovative and easy-to-use website experience, with interactive seat maps to help you find the right tickets at the right price. You have lost us as customers but I would hope this story helps you to protect other customers in the future. I took a full refund sent the 1 ticket back to the seller. All Rights Reserved. your outrageous pricing either. She called her supervisor over and she determined we had some kind of issue and sent us to the box office. Check the, Yes. If you bought tickets on StubHub and the tracking details say 'Delivery Exception,' please. Sorry we couldn't be helpful. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. As of May 16, 2021, StubHub does offer order tracking support. I decided that the best thing to do is to head to the show with a receipt in hand and hope that I can get in. We called StubHub customer service to test out the automated system. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. At which point I say I did not receive them or we wouldnt be having this conversation and I would like a refund. Had my computer hacked so was advised to use another email address and password. If your tickets are shipping through UPS, we'll email you the tracking number when they're on the way. I went inside the parking lot and they said it was Live LA, but next to Staple. Yes Q: How will I receive the tickets I buy on StubHub? They refunded the money and credited my account $100 for another event. I cant get through to anyone. I am very impressed with your online ticket sale services and want to compliment both your professional services as well as your very qualified customer service person. I had a van full of special needs kids, Autism, cognitive delays, so someone like ME needs precise directions where to park to protect the childrens safety. Check. No. Terrific! Thank you again. Check your browser settings or contact your network I go through my inbox and to my horror there are no more emails from StubHub after the 3:09 PM email. To Stub Hubs credit,you refunded the fraudulant tickets even though we didnt call you immediately as we later found out that we had to do. There is nothing positive that can be said for We, two couples who were expecting a very good ticket experience and concert feel like we were abused and taken advantage of by Stub Hub. So at 12:12PM I called StubHub customer service. Its a total lie and its a huge dark company i request an explanation, question if I bought a ticket to go to a NFL game do yall plus a fee with the ticket. $363.04 for great seats that were actually sold at the theater for $160. Finally she released her tour dates and my wife bought tickets immediately when they became available. StubHub Sent Me The Wrong Tickets, Wouldnt Replace Them, How StubHubs Policies Let Greedy Ticket Sellers Screw Fans Over, Yankees Reach Deal To Allow Ticket Resales With StubHub, StubHub Backs Away From All-In Ticket Pricing: What You See Might Not Be What You Pay, After All, New York Attorney General Calls For Caps On Ticket Resale Prices, Outlawing Of Scalper Bots, Following Garmin's Replacement Instructions Could Cost You$99. Q: How do I start buying tickets on StubHub? I pointed this out and all he could say is that yes, ticket prices do fluctuate. Customer service all the way to your seat, 2000-2022 StubHub. If you email customerservice@stubhub.com you can talk with a representative from your personal or business email. Navigate to the option 'My Account' and then 'Purchases for LMS pickup details.' PLEASE. I have used you for concert tickets in the past and had no issues. I told him that I still did not receive the tickets and therefore they were not delivered, I and would still like StubHub to do the right thing and refund my money, at which point he said he felt that the matter was closed and that StubHub is doing the right thing. Unfortunately, she used a nickname instead of her birth name for the remittance and was unable to cash the check as a result. Getting ready to leave the house I verify everything is correct and it turns out only 1 of the tickets was sent. I asked how long will this take and he says 2-3 hours and that is where I am at now. So, I was confused. Did you find it helpful? You may or may not have one. Customer service all the way to your seat, 2000-2022 StubHub. Personally, I would not want my name on anything going out to a total stranger. You can narrow your search further and view tickets with specific ticket features ('Aisle seat', and 'Exclude obstructed view') by selecting the corresponding check boxes below the venue map. I called StubHub to find out why, and 3 phone calls later and several hours, they still didnt know why my ticket was canceled. Did you find it helpful? Help us improve this article with your feedback. Rocky Milner. Dont worry weve fixed it, your information is safe and you are still on StubHub. Well, that was unexpected. In the first call, I asked to repurchase it; and was told it was no longer available. This time I spoke to a gentleman named Ben. According to this status, your order is ready for pickup. To check your order delivery status, go to the option 'My Account' and then 'Purchases.' Sharing is what powers GetHuman's free customer service contact information and tools. I am truly overwhelmed by the customer service provided when I called stubhub. To the credit of the customer service agent I was on the phone with, he tried virtually everything to help me (tech support, wipe and reset my account, walk through all the fields, tried an alternate email address) and the only thing not changed was using another credit card. Your customer service was great and you gave a refund so thank you for that. The agent answered at the 2:35 mark. Check the. Yes No matter how you get them, we'll email you when they're ready. No. Mail communication takes longer than other options and may not provide customers with a resolution before the date of the event. Thank you for your time. We had been planning our 25th anniversary to Hawaii and decided we would fly to Las Vegas to see her before we continued our Hawaii trip. There were 2 dates listed on Web site for Elton John tickets at Boston TD Garden for November. If you are not sure that your order went through, check for order confirmation in your email. How is a gift card a considered a discount? We were given better seats and Stub Hub paid the difference. Very disappointed with Stub Hub. The agent said all tickets are listed based on the nearest large city. Your status may be shown as; This status shows that your order has already been confirmed and is waiting to be delivered. The ticket sold relatively fast and she was notified when her check was mailed out. and he eventually hung up on me. But, this is the first time that when I printed out my tickets, they show that they were purchased from Ticketmaster, with the original purchasers name on them. Dont know whether I purchased or not. The date on your listing shows when you will receive your order. You can use StubHub coupons to unlock discounts at their website. Check the shipment's tracking information through 'View detail' to check the progress of your delivery. We were told that the seller would be dealt with. We researched this on May 16, 2021. Very displeased with experience. Under 'Have an access code' click or tap 'Find your order. 
Yes Still the tickets did not come and the concert was on the 26th. Q: What is StubHub? If you see this status, your order will soon be delivered to your address. Vinay isnt going to win a he-said she-said battle with StubHub unless he gets a powerful friend on his side. Use of this website signifies your agreement to our. Contact Us|Privacy Policy|About Us, Get Help! What Do I Do If I'm Missing My Stubhub Order? With this option, you can pick up your ticket on the day of the event. How to track your StubHub order? I just want to make sure someone is looking into this so it doesnt happen to somebody else. Unlike other major ticketing portals, StubHub allows ticket holders to sell tickets, which is especially fruitful if the event is sold out. 
Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. I spoke with a young lady named Felcia and explain the situation. You'll never need to worry about communicating with ticket sellers. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. I purchased 2 tickets to a show the day before the event, tickets and fees amounted to around $415. Lindsay is the author of this solution article. 
To whom it may concern, Q: Who do I contact if I need help or have a question? I dont want or need anything from you other then my hope that you look into this matter further. VERY FRUSTRATING!!!!!!!!!! At this point, I asked for a supervisor, hoping that maybe there is some recourse. Danielle is the author of this solution article. # 166911147. Best of luck and please let us know if you successfully resolve your issue with guidance from this page. As of May 16, 2021, StubHub does offer gift card support. Answers below to frequently asked questions for ticket buyers. Tickets sent through Ticketmaster, buyer didnt accept, now stubhub charging me, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. So we put together What Do I Do If I'm Missing My Stubhub Order? You Just put me on hold and I listen to a repetitive recorded message with bad music in between. On Friday, March 13th, I purchased three (3) GA tickets to Lady Gagas Saturday, March 14th 10pm show at Mezzanine in San Francisco via Stub Hub since the show was sold out. I called in a few days to try and resolve my not receiving payment for order #231480515. He went to his manager to figure out what was up. Please respond Thank you. Find the Customer Service Information You Need. And could not find a purchase box. After email was sent confirming tickets purchased I noticed my tickets were for 2019? I logged into my email account just after 8PM to print the tickets and read that another email will contain the attachments. I asked him for a supervisor, which he tried to get, but none were available since their corporate office was closed. We started with contact information and fastest ways to reach a human at big companies. We saw the concert so we had a happy ending. You can use the tracking information of the shipment to find out where your tickets are. I paid quite a bit for good quality seats and line of sight. The more people that use it, the better it gets. I then asked him for the corporate executive service number of email address. The last person I talked with, took the PayPal information from the first ticket and charged a second ticket to my account WITHOUT MY permission and after I told them I do not want to buy the ticket from them because they couldnt tell me why they canceled the first ticket. Knoji is a social discussion platform that's 100% free to use. I paid the same amount of cash as the value of the gift card.. no discount anywhere. Why is there not one human being at StubHub that can discuss customer service dissatisfaction and take a complaint. I feel this is horrible and just a loop hole! How do I track my package from StubHub? Click 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Click 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. All Rights Reserved. StubHub is not a ticket broker and doesn't own the tickets you purchase on StubHub.com. If you have not received your order on Stubhub, you can track it. Your tickets will be authentic and valid for entry. Not a good experience. We were the victims of fraud twice for this concert and I will personally never trust using you again. You'll pick up your tickets on event day. ', Enter your email address, the access code, and your phone number. Vinays StubHub tickets to see Lady Gaga never arrived in his inbox, but StubHub insists that they delivered the goods and refuses to issue a refund. He then says that they are marked delivered when StubHub knows that they have been received on the other end. GetHuman has been working for over 10 years on sourcing information about big organizations like StubHub in order to help customers resolve customer service issues faster. My son may, but I will not. How you get your tickets depends on the kind you bought. A few minutes later a supervisor called and said there ended up only being 1 ticket in the first place. Help us improve this article with your feedback. So at this point I am still out of $534.70 . I purchased (2) tickets for spring training game March 5 2016 SF Giants vs I dealt with the that was unexpected error code today. View the, Based on our records, StubHub does not currently allow modification & cancellation policies. Q: Where do the tickets come from? worst possible customer service. 
Cleveland Indians @ Good year Park Section 106 Row A seats 1 & 2. Yes Worst customer service I have ever dealt with in terms of sale online. If the tickets arent available, seller should take them off so I can look elsewhere! Thanks for visiting Consumerist.com. And cannot get ahold of the German stubhub telephone #? On the StubHub app, you can view your tickets and scan them at an event. If you have any trouble accessing your mobile ticket, you may seek help from the customer support team. The first ticket I purchased via PayPal was canceled the night before the game. Instant Download- If the seller made the tickets available for Instant Download, you'll get them within minutes of placing your order, up to game time. There are two types of electronic delivery methods on StubHub: If your order was not completed, you won't receive your items. She looked up the information and says that StubHub did in fact send me the tickets through e-LMS on Friday, March 13th. Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? All Rights Reserved. 
StubHubs customer service is a farce. Agent told me to resell tickets, and incur a $200.00 fee, for a concert in 2019? Some companies offer detailed and instant customer service options, like live chat, for current customers once they are logged in to an account. Danielle is the author of this solution article. I asked him how he traced the email to guarantee they were delivered, and he still did not have an answer. Customer service all the way to your seat, 2000-2022 StubHub. She contacted customer service again and you all apologized. On 9/7/17 we purchased 4 tickets to Amos Lee for 10/21 at the Fillmore in Detroit. Sorry we couldn't be helpful. I tell him that I did not receive the tickets, and at this point Ben and I have a discussion about the difference between the meanings of the words sent, delivered, and received. I bought a Visa gift card with cash then purchased a Stubhub gift card so as not to put a large charge on my credit card. You lost a customer and I hope a lot more. She says, No. Choose the game/event and tickets you would like to purchase and continue through the purchase path. I reviewed the purchase for $240. She contacted customer service and they said they would arrive on May 21st. If you requested a local address, the seller won't be able to send your tickets until you have listed an address in the city of the event. Customer service would not take my word for it and assured me that both tickets were there (they werent). Hello, I request a refund for the cancellation of the exhibition game scheduled for March 29, 2014. The box office clerk had the same result as the people inside. When it is in transit, you will receive an email notification. He wouldnt contact Flash Seats (I thought I paid Stub Hub to facilitate a transaction?) Missed 1 1/2 innings of game. I decided to immediately call again and hope that another agent may be more sympathetic to my issue. You will receive tickets comparable to or better than the tickets you ordered, or your money back. Dont worry weve fixed it, your information is safe and you are still on StubHub. No. You have a customer for life! My end goal is to receive a refund. At 3:09 PM I received an email titled Pick-up/Delivery Info #2075030). I completely understand the concept of StubHubs way of selling tickets. This status shows that your ticket is being shipped to your address. StubHub offers toll-free customer service 7 days a week. As far as Im concerned, I will NEVER purchase anything else from them again. Become a verified brand rep for StubHub and amplify your brand's voice on Knoji. Help us improve this article with your feedback.
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