The phone line has not been working for a few weeks but the internet is working which I use constantly for work hence why I haven't found the time to sort out before now. I have had Sky+ for some time and everything was fine initially. @AL233. You can call Sky on 033-375-941-38 from a mobile device. 2. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so . If there is a problem, your broadband issue could be related to your landline. Hi, this is Sky's. Virtual Assistant. If you can connect and Internet access is completely functional, proceed with the other step. [1] X Research sourceStep 2, Find a phone in the house that works. 14 Nov 2021 06:20 PM. Now check for Dial tone. Select Phone Problems and follow the prompts to identify what is wrong. Have tried ringing to report but keep getting sent round in circles by the automatic responses. Try a different phone cord. This message was authored by Daniel0210 This message was authored by: Daniel0210. Our phones are also down (for past 3 days). Try again later". and that's it. Jun 22, 2010. I've also bought a new basic corded phone and still have a problem. @Pleb8. @Elaine+1973 You can pick one up at your local electrical retailer for a few ££'s. If that does not solve the issue it could a fault on the line. COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. My voice light is off on my hub. Or. We're working on it . Text us. We'll send you a text to let you know when you're up and running (if we have your number). This makes the phone line dead every time you plug the front plate back in. It is also possible that there is a DSL filter where it is needed, but that filter could be defective without any visible way to know. So decided to investigate further. Before writing off the phone, try the working cord from the phone that did have a dial tone. If you still can't make a call from the main socket, give the wiring a quick check. There are a couple of things to check if you think it's your phone line not working. Moving home with BT. So trying the cheap option first is better. Sky Q connectivity problems | Sky Help | Sky.com. The five ways you can access broadband in the UK are standard copper . So all you can do is get a replacement one. Carrying out building work. If this doesn't work, then you'll need a new phone. Another key cause of the sky phone line not working is, as I said earlier, the type of connectors and cables used. Hello, this is Sky's Virtual Assistant, how can I help you? To begin with the Sky call out charge is £65 which covers the cost of the visit and whatever needs to be done, parts etc. My broadband is working, but my phone line isn't. I've checked both of my telephones, by plugging them into the back of my BT hub and using them with the internet telephone line, and they're both fine. BT outages reported in the last 24 hours. You would hav. At the moment, we haven't detected any problems at Sky. LP Secure Storage. Downdetector only reports an incident when the number of problem reports is significantly higher than the . Test the wiring. My broadband is working, but my phone line isn't. I've checked both of my telephones, by plugging them into the back of my BT hub and using them with the internet telephone line, and they're both fine. This is how things should look. 21 Jun 2021 12:41 PM. Dec 7, 2009. Hi i need to log in to my sky router but every time i type in my ip address in the web browser nothing happens it just comes up saying Internet Explorer cannot display the webpage. Then choose the option to receive a text message when service is restored. All you need is your account number, current phone number, new address, and moving date. However i have noticed my broadband is intermttently slow and downloading from sky seems to take forever (assuming this is because my phone line isn't working). But I am not on the phone. A phone line is no longer required for Sky boxes, provided the box is connected to your internet router. Its Openreach not BT Retail that provide the external network, but I would suspect an issue with the Sky exchange equipment, as they have their own exchange equipment. We have tried different handsets and no change. The work to connect your services will be done at your local exchange or street cabinet. It is common for some problems to be reported throughout the day. Re: phone line not working but internet is. Test your connection or use our simple steps to try at home if your can't connect or have slow WiFi. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The message callers are getting sounds like we are CLOSED. Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed at the property. They should be able to offer advice on how to improve your service. Over 90% of our customers who use our online guides get the help they need before even having to get in touch. Original price Price: Price: $159.98. Check your signal at the network box. If you believe any of the above could be the cause of your problems, contact your provider. Sky's Virtual Assistant. I used the interactive features to access Skybet for a flutter on the footie. 1. check that all phones are connected to a DSL filter, but not the DSL modem. I am trying to implement '3 dumb routers' so that I can have a pair of completely separate networks, one 'trusted' and the other fully wild West 'internet of crap'. In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links. Line fault id'd. Took 20 minutes wait time to get through to Sky on their 'VIP' number Thanks for prompt reply though. Mine hadn't been connected to the phone for many years . From there, you will also have the option of opening a repair ticket or chatting with a support representative. Openreach engineer booked. Report post. @Marge63 if your Sky Hub's Voice light is lit, you need to plug your phone into the socket at the back of the Hub, not the wall socket. Your Sky Broadband & Talk will go live on your activation date - it can be anytime up to midnight. Billing and payments. And if you're signing up to a broadband or phone package, you can often get it done for free. View full details. And even without Sky multiscreen, the phone requirement was only in the first 12 month SKY subscription period. The wifi connection does what the phone line did so if you order PPV, the info will be sent to Sky in the same way it did on the phone line but through your internet connection. The same steps that the Troubleshooter will present to you are also described below. If that doesn't work. Unfortunately, for those looking to do away with the phone line, it is still needed for some types of internet connections. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Would be nice to speak to someone to resolve this matter An outage is determined when the number of reports are higher than the baseline, represented by the red line. Log in to troubleshoot. Please could you post on the Sky User Forum and wait for a reply there. Then You Have An Internal Phone Line Fault, Which Is Your Responsibility To Repair.. You Can Call Your Service Provider Who Will Send An Openreach Engineer Out At £130 For the Visit, Plus £102 Per Part Of Hour Plus The Cost Of Parts !!! #2. You have to be pretty dumb to miss this and put it in the wrong socket. Answer (1 of 5): It sounds like you are using DSL, ADSL or ADSL2. plugged the phone into the splitter and plugged that in to the . Some internet is working, but my POS system is not connecting to the internet. @QUIETPHONELINE I have escalated your post to Sky who may get in touch with you later. As the problem is with the phone line rather than Sky equipment what you have been quoted may well be correct if the job is passed on to Openreach. Run tests to find fault and solution in 10-30 mins. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. it rings once then stops but it happens on & off. Re: My phone line is not working. No dial tone, static or noise on the line, or you can't hear anything. If you're not sure who that is, check your bills (it's possible you might get them from different companies, so make sure you contact the right one). If none of the phones in your house have a dial tone, see the next section.Step 3, Unplug the working phone and cord. I've disconnected everything and just plugged the phone into the socket (and the test socket within the wall box) and still have a problem. If you do have a light on phone 1, then look at these possibilities: REASONS: A defective splitter or phone cable. Re: phone line not working now for 10 days. 0. Sky problems in the last 24 hours in Patchway, England. These wires may need to be replaced. Check you can make a phone call and that there's no noise on the line. It is common for some problems to be reported throughout the day. 11 Jan 2022 06:03 PM. View this Answer within the discussion. Just pick which Sky service you need help with and follow our help guides. If this gets your original phone working, then the problem was a faulty cord, which can easily be replaced. Sky outages reported in the last 24 hours. Home phone copper line is a live wire, for safety reasons, it is not recommended to personally test the lines. Sky TV. Superuser with a sense of humour. A new line needs to be installed. 1. When they do work across phases, there can sometimes be a drop in speeds each time they cross over to a new phase. Openreach engineer booked. Still not working. My phone line is not working but internet is. Find out more. Then it started telling me that the phone line was not conected, even though it was. Most of the time they will, but there are exceptions. Report unresolved problem. To receive text messages from Frontier with outage updates, call 1.800.921.8101 to hear a recorded message about outages in your area. Call your number from another phone; If caller display's now working, there's no problem with the line itself, but your original phone isn't working properly. Re: Extension phone socket not working. So any clues before I ring them as I dont want to be charged £60 callout if they come out and its my fault. What to do: The BT website ( www.bt.com) has an easy portal for requesting a home move. Check for a corresponding light on phone 1 if you have a Linksys router/IAD. #1. If you have no internet, wait a few moments for the router to establish a connection. Step 3: Flush DNS. (IP ADDRESS SET TO 192.168..1) Saturday and Sunday 8am - 8pm. We're working on it . As an early Christmas surprise my wife decided to get Sky HD installed for me. Alternatively i've escalated your post to Sky so look out for an email or message on the forum. The following chart shows the number of reports that we have received about Sky over the past 24 hours from users in Patchway and near by areas. (8,507 Views) 1. Physically unplug the phone and the cord from the wall. Mine hadn't been connected to the phone for many years . If all the devices connected to your home landline don't have a dial tone, it may be because the copper wires connecting your home to the phone network have degraded. 21 Jan 2022 08:24 PM. Your broadband might still be working even if your phone line isn't. If it's your BT Cloud Voice Express service you're having problems with, head over to the Cloud Voice Express troubleshooting page. Fix problems with your phone | Sky Help | Sky.com. I have a new Sky SR203 router, plugged into the phone line. Posted by an Oracle, not a Sky employee. If it works there and you get a dial tone then it's your line. Our phones are also down (for past 3 days). Top 5 Common Phone Line Faults Affecting Landline & ADSL + NBN. Yes, we've been there. Lisa-P1987 Answer. Text PHONE followed by your landline number to 61998. 4 of 6 steps. Micro Filter Needs to be plugged into the master telephone test socket first. They can run some tests to work out what the problem is. The following chart shows the number of reports that we have received about Sky by time of day over the past 24 hours. 19 Dec 2021 05:57 PM. Thanks . Message 8 of 12. But if you order the PPV online on the Sky website and you've no wifi/phone connection, you'll be charged if you watch it or not (According to Sky CS) Posted by an Oracle, not a Sky employee. Look out for an email and also a blue speech bubble on the bottom of this forum page.
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